Privacy Policy, Shipping Policy & Refund Policy

Introduction

This policy explains how our website collects, stores, uses, and protects your personal data. Personal data refers to any information that identifies a specific individual. Anonymous data is not part of our process because it cannot be used to identify users.

We collect personal data from users who choose to use the Mahaseal website or its linked pages. This includes activities such as buying or selling products, or communicating with our support team by email or phone. By providing your personal data, you give us permission to use it in accordance with this Privacy Policy.

We may update this Privacy Policy at any time. Updates will be posted online, and your continued use of the website after changes are published indicates your acceptance of the updated policy. We encourage you to review this page regularly to stay informed of any updates.

Our Privacy Policy covers:

• Collection of your personal data
• Our use of your personal data
• Your use of your own and others’ personal data
• Accessing, browsing, and modifying your data
• Third-party website links
• Cookies
• Prevention of misleading emails
• Protection of your personal data
• Contact information

Our Collection of Your Personal Data

During registration or use of our website, you may be required to provide personal data such as name, shipping address, email, phone number, and identity documents (passport, visa, residency permit, national ID, or driving license).

We may also collect financial data such as credit card or bank account details. These must only be submitted in the “My Account” section for billing or order completion. Sharing financial data outside the Account Management section may lead to account termination to protect you from fraud.

We store information related to your buying and selling activities, and may use your IP address to help improve website management.

Additional technical information—such as browser type, visited pages, and usage frequency—may also be collected. We may gather information through customer service interactions, surveys, ratings, and feedback. Personal names are removed when data is used for statistical purposes.

Our Usage of Your Personal Data

Your personal data may be shared with Mahaseal and its affiliated companies. We use your data to:

• provide services and technical support
• improve service quality
• prevent illegal activities
• solve problems and facilitate payments
• send promotional emails or service updates

We may share your data with banks for authorisation or fraud prevention, and with legal authorities when required by law or in cases of suspected fraud or harm.

If Mahaseal or any of its subsidiaries is sold or merged, your personal data may be transferred as part of the business assets.

We may display information about products you buy, sell, or bid on, including identity details, ratings, and comments.

We do not sell or rent personal data to third parties.

By registering, you consent to receiving marketing and service-related emails. You may unsubscribe at any time via the link at the bottom of the emails.

Comments submitted on the website may be used for marketing purposes.

Your Usage of Personal Data

When registering or using the website, you must provide accurate data. Financial data must only be submitted in the allowed sections. Publishing personal data outside the “My Account” section may lead to account termination.

We collect your IP address and browsing behavior to improve performance. Additional data may be collected through surveys or customer support interactions.

Using, Accessing, and Modifying Your Personal Data

You can access and update your personal data through the “My Account” page. If you enter incorrect information, you must update it immediately or contact customer support through the links provided on each page.

We store your personal data during and after your use of the website as required by law, to prevent fraud, overcome technical issues, and comply with investigations.

Third-Party Website Links

Our website may contain links to other websites. We are not responsible for their privacy practices. If you choose to visit a third-party website, you should read its privacy policy. Our policy applies only to personal data submitted to the Mahaseal website.

Preventing Misleading or Deceptive Emails

We do not support deceptive or fraudulent emails. If you receive spam or suspicious emails claiming to be from us, please report them to shop.cs@mahaseel.net.

Protecting Your Personal Data

You consent to the transfer of your personal data outside Egypt when registering on the website. We take precautions to protect your data from unauthorized access, use, or disclosure. All personal data is encrypted.

However, the Internet is not a completely secure medium, and full confidentiality cannot be guaranteed.

Security recommendations:

• Use a strong password
• Do not share your login details
• Log in with your username and password each time
• If you suspect your account has been compromised, update your password immediately and contact customer support

Contact Us About This Policy

If you have questions about how we store or collect your personal data, contact customer support using the link at the top of any page.

Egypt: Giza, 10 Ahmed El-Mansy Street

UAE: DIFC Innovation Center, PO Box 507211, Dubai

India: No. 15, Begur Rd, Bommanahalli, Bengaluru

Shipping Policy

We process orders within 1–5 business days unless stated otherwise.

Shipping fees and delivery timelines vary by zone. Your shipping cost will be calculated at checkout based on your location, package weight, and product type. Delivery times may change depending on zone, weather conditions, courier availability, or product nature (especially for agricultural and perishable products).

Tracking information will be provided when available. International orders may be subject to customs fees or delays.

Unclaimed or failed deliveries may result in additional re-shipping charges.

Refund Policy

We offer a 14-day return period for most products.

Products must be unused, in original condition, and returned with their packaging. Perishable agricultural products are refundable only if damaged or incorrect upon arrival—please report issues within 48 hours with photos.

If the return is due to our error, we cover return shipping. Otherwise, customers may bear the return shipping cost.

Refunds are processed within 7 business days after inspection and issued to the original payment method.

Non-refundable items include opened consumables, custom orders, and short-shelf-life agricultural items unless received damaged.